Click on a heading / question to find out more information about the Taxbriefs web quoting and ordering process. If you don't find the answer to your question here, please call us.
BUDGET QUERIES
When is the 2012 Budget?
The 2012 Budget speech will take place 21 March 2012. Take advantage of our early booking offer to order by 4 February for our FREE PDF of tax tips for your clients. Get an instant, no obligation quote and sign up for our FREE RSS newsfeed of Budget related stories for your website TODAY!
SPECIAL OFFERS
What special offers do you have on this year's Budget products?
Take advantage of our early booking offer to order by 4 February for our FREE PDF of tax tips for your clients.
Get an instant, no obligation quote and sign up for our FREE RSS newsfeed of Budget related stories for your website TODAY! Just register your details and we will send you the information.
What is your early booking offer?
Order by 4 February for our FREE PDF of tax tips for your clients. Emailed to you on receipt of your order, this 2-page A4 PDF will give you around 15 top tips to send to your clients, reminding them of some of the many ways you can help them to save on their tax bill.
DESIGN AND SERVICE QUERIES
What is the difference between the Essential and Tailored Services?
We offer a choice of services to suit your requirements and your budget:
The Essential Service is our easy, economical, off-the-shelf option. We offer clients a cost saving through choosing a standard colour design. Your firm's logo and details will appear on your product, included in the price, in the standard colour option illustrated on pages 4-5 of our brochure. Depending on the design you choose your logo will be printed in black, red or blue, or reversed out in white.
The Tailored Service offers unrivalled flexibility in design, content and delivery. Your firm's logo and details will be printed in your corporate colours, included in the price.
Our Tailored Plus Service enables you to go a step further in personalising your order, including:
- Using your own design for the personalised area, or your own image in one of our designs
- Selecting the Go Local Service and use a local image in your product design
- Printing extra information on the inside covers of your Budget Summaries
- Earlier delivery options
- Using special finishes e.g. lamination or foil blocking
Which designs are available in the Essential Service?
The Essential Service designs are shown on pages 4-5 of our Budget 2012 brochure, you can order any of the designs shown here or have the same design as last year and still receive the savings offered within the Essential Service pricing.
Which designs are available in the Tailored Service?
This year's Tailored Service designs are shown on pages 6-7 of our Budget 2012 brochure; you can order any of the designs shown here, or any previous designs offered under the Tailored Service. You can also supply your own artwork or own picture, or use our Go Local Service, under the Tailored Plus Service.
Why can't I order a Tailored design under the Essential Service?
We are able to offer savings on the Essential Service by printing in standard colours and restricting the number of designs we offer, so we can print more orders together, achieving an economy of scale we can pass on to you by way of a lower order cost. As we do not achieve the same volume with the Tailored Service designs, the production costs increase so the lower prices cannot be applied to that service.
Can I use my own design?
Yes, under the Tailored Plus Service you can use your own design for your Budget Summaries and Tax Tables. Call us to discuss your artwork on 020 7970 6471.
What is the NEW Go Local Service?
The Go Local Service is a new service enabling you to use a local image on your Budget Summaries and Tax Tables designs. You can provide your own or we can source one for you. The Go Local option is available in the Tailored Plus Service and costs £95 in addition to the Tailored Service pricing.
PRODUCT QUERIES
What is the difference between the Small and Large Tax Tables?
Small Tax Tables are pocket sized cards (70x100mm), available in 6-panel size in the Essential Service with a personalised front panel and in 6-panel and 8-panel formats in the Tailored Service. The 8-panel version has 2 personalised panels. Delivery is by 5pm on 26 March 2012 and included in the cost. Small Tax Tables have the tax data printed in blue with black headings in the Essential Service and a choice of black or red headings in the Tailored Service.
Large Tax Tables are taller in size (70x145mm), available in 6-panel size in the Essential Service and in 6-panel and 8-panel formats in the Tailored Service. All Large Tax Tables have 2 personalised panels – the front and back.
The 8-panel card has, as standard on the 2 extra panels, a 15 month calendar on one panel and useful rates and main due dates for tax payments on the other. You can alternatively use these 2 panels for your own content, such as extra information about your firm and services.
Large Tax Tables have the tax data printed in black with blue headings in the Essential Service and a choice of blue or red headings in the Tailored Service.
Under the Tailored Plus Service, you can have the whole of your cards printed in your firm's corporate colours and can request early delivery from the day after the Budget at extra cost, so these are the earliest delivered Tax Tables available.
Is there a version available for my website or emailing to my clients?
We offer Budget Summaries in PDF, Word and HTML formats, Small Tax Tables and Large Tax Tables in PDF and HTML formats. These versions are licensed for use on your company’s website or to email to up to 200 clients or prospects. If you would like to purchase a licence extension to send the content to a larger number of clients or prospects please call us on 020 7970 6471.
We also have an extensive range of other website content available, call us for more information.
I want to give a Budget seminar for my clients, can you help with this?
Yes, we have a Budget PowerPoint Presentation available that is delivered by email the day after the Budget. You can order this with our online ordering system too!
ORDERING
What is the My Account area?
If you ordered a Budget product from us last year, visit your My Account area where you can view your previous order details and artwork. You can place your order quickly and easily here, check and approve your artwork or submit changes to your artwork. We can give you a demonstration over the phone if you haven’t used this area before.
I haven't ordered before, how do I set up my artwork?
We just require a couple of copies of your letterhead paper to ensure we are matching your firm's details and a copy of your logo in Illustrator .EPS (encapsulated postscript). If you don't have this, just fill in the contact name and telephone no of your designer or stationery printer when placing your order and we can contact them on your behalf and sort this out.
I haven't ordered for a while, do you still have my artwork?
We have an extensive archive of clients' artwork so it is likely we will still have your details, but give us a call and we can check this for you.
What did I order last year?
Call us and we will be happy to take you through your previous order details or visit your My Account area where you can view your previous order and artwork. You can place your order quickly and easily here, check and approve your artwork or submit changes to your artwork. We can give you a demonstration over the phone if you haven’t used this area before.
Can I order a design that you have offered previously?
If you want to stick with the same design you had last year you can do so at no extra cost.
I need to make changes to my proof, what is the best way to do this?
If you have ordered from us before, we provide a renewal pack including a proof for each product you order in the design you chose last year in your My Account area. If you would like to change to a new design or make any changes to your details, you can submit the changes through the My Account area when placing your order. Or call us to discuss the changes or for design choice advice.
If you have a new logo we will need a copy sent to us in Illustrator .EPS format and a copy of your new letterhead paper. If you don't have this, just supply us with the contact details of your designer or stationery printer and we will sort this out for you.
What is the deadline?
The order deadline for Budget products is 29 February 2012. The artwork approval deadline is 7 March to ensure your products are delivered on time.
Order by 4 February to take advantage of our early order offer and pricing and ensure everything is in order without missing any deadlines.
Can I increase my order?
Yes, until you have approved your proof we can accept changes to the number of copies ordered and these will be charged at the run on price until the last order deadline (29 February 2012). Please call us as soon as you decide to change your order.
Once proof approved
If your artwork has already gone to the printers we will have to check whether your initial order is already printed. If so the extra copies will have to be treated as a new order. If not then we can increase the order and charge the extra copies at the run on cost.
After the order deadline
Once the order deadline has passed, we can still accept an order. This will be treated as a completely new order and we cannot guarantee that this will be delivered at the same time as your initial order until the order has been through production.
Can I place a late order?
We do accept late orders. Our order deadline is 29 February 2012 and our artwork deadline is 7 March. If you are ordering after this time we cannot guarantee your order will be delivered on the published schedule but will confirm your delivery date once your personalised artwork has been approved for printing.
After the Budget
If you are ordering extra copies once you have received your initial order this will be priced as a new order as all the set up costs will apply.
What will I receive from you when I send in my order?
On receipt of your order, we will supply you with a sales order confirmation within a few days, which confirms your Budget order and the cost. Shortly afterwards you will receive a proof of each product you have ordered to approve. You will receive a VAT invoice in March.
Will I receive a proof?
Yes, we always supply a proof of each product ordered for you to sign off before we print anything. Just respond to the proof to confirm all artwork is approved. You will need to ensure you have approved all proofs in writing, by 7 March 2012, to avoid delaying your delivery.
Can I change designs?
As long as you have not already approved your proof(s) this should be possible, but call us to discuss this as soon as you decide to change your order.
PRICE
How much will my order cost?
All of our prices are listed on the order form on the back of this year's Budget brochure. Or you can call us and we will be pleased to give you a quote for your exact requirements. If you are ordering 500 or more copies there are discounts available, call for your discounted quote.
I am a new client, is there a cost to set up my artwork?
All the costs to set up your order are covered within the initial copies cost, so there are no hidden extra costs for setting up your artwork.
Does it cost more to make changes to my proof/design?
You can change your design every year to give your Budget Summaries and Tax Tables a fresh look, all included in the price. You can see the designs available in the Essential Service on pages 4-5 of this year's brochure. There are designs on pages 6-7 offered under the Tailored Service, or you can use a design previously available, or supply your own.
Can I order extra copies?
If you have not yet approved your proofs for your personalised artwork then you can increase your order at no extra cost and these will just be priced at the extra copies price.
Electronic Prices
The prices are as follows:
Purchased in addition to printed copies: £130 for HTML or PDF
Purchased as stand-alone product without printed copies: £295 for PDF or HTML
All e-versions are licensed for electronic use only (i.e. online or by email) with up to 200 clients. If you need to extend this license to cover more clients just call 020 7970 6471.
We also offer the content under license for printing. If you are looking to print the information in your own documents, we will be pleased to provide a quote for your requirements. We will just need details of how many copies you are planning to produce, to calculate the license to print cost.
What does it cost to make changes to my logo or details?
There is no extra charge for the first two proofs we produce for each order. Simply supply us with details of what the amendments are when you are sending in your order and we will update your proof to reflect this at no extra charge. If you need to make any further amendments we will produce a second proof for you to sign off, again without extra charge. Only if you need more proofs will a small charge be made to cover the extra time spent on your order.
Why do the initial copies cost more?
The price of the initial order covers all the set up costs including processing your order, generating and checking your personalised artwork, preparing and checking the files for printing, the press set up costs and checking the printed personalisation. We are able to pass on a saving to you for the extra copies you order in addition to the minimum quantity because the production costs for the extras is less.
How do I pay?
You can pay by credit or debit card, cheque or if your order value exceeds £200 (net of VAT) we can send you an invoice. We will invoice you early in March just ahead of receipt of your goods if you have not made payment when placing the order.
When will I be invoiced?
We will send your invoice out within a few days of receipt of your order if you send payment in with your order. If you do not send payment with your order we will invoice you in early March. Please note this option is only available for orders of over £200 in value.
DELIVERY
When will my Budget Summaries arrive?
Your Budget Summaries will be delivered by 5.00 pm on 22 March 2012 as long as you have ordered and approved your artwork by our deadlines.
Can I have my Budget Summaries delivered earlier than 5pm the day after the Budget?
Earlier delivery is available under the Tailored Service and is charged as an extra, at cost. Contact us to discuss your delivery requirements and we will prepare a delivery quote for you. This is offered on a first come, first served basis, so call us early to avoid disappointment.
What size are the Budget Summary booklets and what do they weigh?
A5 booklets are 148 x 210mm, 16 pages long and weigh: 46g. The postage costs 39p for First class franked post.
Can I split the delivery between two or more addresses?
Yes. There is a charge of £45 per extra delivery address for Budget Summaries and £15 per extra delivery address for all other products, per product. We will need to be advised in writing of the delivery addresses and the number of copies to be sent to each.
When will my Small Tax Tables arrive?
Small Tax Tables will be delivered by 5.00pm on 26 March 2012 by overnight courier service, if you order by and approve your artwork by our deadlines.
Can I have my Small Tax Tables delivered any earlier?
Unfortunately we are unable to deliver Small Tax Tables earlier than 3 working days after the Budget. If you would like your Tax Tables delivered more speedily, earlier delivery is available by arrangement for our Large Tax Tables on a first come, first served basis, at extra cost. We would be pleased to prepare a quote for your requirements.
When will my Large Tax Tables arrive?
Large Tax Tables will be delivered by 5.00pm on 26 March 2012 by overnight courier service, if you order by and approve your artwork by our deadlines.
Earlier delivery is available from the day after the Budget by arrangement on the Tailored Plus Service for Large Tax Tables, on a first come, first served basis, at extra cost. We would be pleased to prepare a quote for your requirements.
When will my Plastic Tax Cards arrive?
Plastic Tax Cards will be delivered by 5.00pm, 4 April 2012 , if you order by and approve your artwork by our deadlines.
When will my Mouse Mats arrive?
Mouse Mats will be delivered by 5.00pm, 4 April 2012, if you order by and approve your artwork by our deadlines.
When will my electronic version arrive?
Electronic versions of the Budget Summaries are available in a choice of PDF, Word and HTML formats. Electronic versions of the Tax Tables are available in a choice of PDF or HTML formats. These will be delivered overnight on the night of the Budget.
When will my PowerPoint Presentation slides arrive?
Your PowerPoint Presentation slides will be delivered by no later than 1pm on 22 March 2012.